I. Validity

1.    These General Terms and Conditions of Sale and Delivery (hereinafter referred to as “GTC”) shall apply to all offers and contracts pertaining to deliveries and services (hereinafter referred to as “deliveries”), which EHRET GmbH renders for a customer (hereinafter referred to as the “buyer”) as a seller or other service provider (hereinafter referred to as “EHRET” or “We”).
2.    Our GTC shall apply exclusively, including the operating and assembly instructions. Any conflicting general terms and conditions – in particular, any terms and conditions of purchase – of the buyer shall only form part of the contract if (and to the extent that) we expressly recognise these in writing, and have agreed to them in writing. This requirement of consent shall apply in any case, for example, even if the buyer refers to his general terms and conditions in the context of placing an order, and we do not expressly object to these.
3.    Any deviating, individual agreements (framework supply agreements, quality assurance agreements, purchase agreements) shall take precedence. Other deviations from these General Terms and Conditions of Sale and Delivery shall require an additional written agreement. Additional agreements must be made in writing; this shall apply, in particular, to verbal promises of any kind made by our representatives and our personnel. Text form (letter, e-mail, fax) shall also be sufficient for the written form within the meaning of these GTC. In cases where orders are placed by telephone, only the text of the order confirmation shall be authoritative.
4. Our GTC shall only apply if the buyer is an entrepreneur (Section 14 German Civil Code [BGB]), a legal entity under public law or a special fund under public law.

II. Offers, order fulfilment

1.    All offers shall be subject to change and are understood as non-binding. The ordering of goods through the buyer shall be considered a binding contractual offer. Unless otherwise stated in the order, we shall be entitled to accept this contractual offer within two weeks of receiving it.
2.    EHRET hereby reserves its proprietary rights and copyrights to offers, cost estimates, illustrations, drawings, designs, models, calculations, specifications, brochures, catalogues, tools, as well as other documents and resources.
3.    Information and recommendations provided by EHRET shall be understood as non-binding and without any liability, unless EHRET has expressly undertaken to provide information and recommendations. In particular, such information and recommendations from EHRET shall not exempt the buyer from performing its own inspections and tests with regard to the suitability and appropriateness of the delivery item for those technical and commercial purposes being pursued by the buyer. The buyer shall also be responsible for compliance with statutory and official regulations when using the delivery item.
4.    Without the express prior consent of EHRET in text form, the documents referred to in (3) above may not be made accessible to third parties, disclosed to third parties, utilised or reproduced by the buyer or by third parties. These are to be used exclusively for the purposes specified in EHRET’s offer. Should no contract be concluded (or if they are no longer required by the buyer in the ordinary course of business), they must be returned to EHRET in full at any time upon prior request, and any copies made must be destroyed. They must be kept secret from third parties.
5.    The content and scope of our deliveries are defined exclusively by our order confirmation.
6.    We hereby reserve the right to make technical changes, even after the order confirmation has been sent.

III. Delivery time

1.    Delivery periods and dates shall be understood as only approximate unless they are individually agreed in writing and expressly designated as binding. The delivery period shall not commence before the ascertainment of all technical and commercial details required for the delivery, as well as any necessary approval drawings and releases, the receipt of an agreed down payment and any necessary official authorisations. Any changes to the design of the delivery item requested by the buyer within the delivery period shall interrupt (and extend) the delivery period accordingly.
2.    EHRET shall not be liable for the impossibility of delivery or for delays in delivery, should these have been caused by force majeure or other events unforeseeable at the time the contract was concluded (e.g. operational disruptions of any kind, difficulties in procuring materials or energy, transport delays, riots, strikes or lawful lockouts, shortages of labour, energy or raw materials, pandemics, difficulties in obtaining the necessary official permits, the implementation of official (governmental) measures or the failure of suppliers to deliver or to deliver correctly or on time, machine malfunctions, etc.) for which EHRET is not responsible. Should EHRET be unable to meet an agreed delivery date for such reasons, EHRET shall inform the buyer accordingly. Should such events render delivery or performance by EHRET significantly more difficult (or even impossible), and this hindrance is not merely of a temporary nature, EHRET shall be entitled to withdraw from the contract; any efforts rendered by the buyer shall be reimbursed. Hindrances of a temporary nature shall release us from our delivery obligations for the duration of said hindrance, plus a reasonable start-up period. If the buyer cannot reasonably be expected to accept the delivery or service as a result of the delay, he may withdraw from the contract by immediate written declaration vis-a-vis EHRET.
3.   EHRET shall be deemed to have complied with the scheduled delivery time if the delivery has left EHRET’s works by the end of this period, or if EHRET has notified the buyer that the goods are ready for dispatch. Should shipment or delivery to another location have been agreed, delivery periods and delivery dates shall refer to the time of handover to the forwarding agent, carrier or other third party commissioned with the transport, unless expressly stated otherwise by EHRET. Should the buyer be in default of acceptance (or should he culpably breach his obligations to co-operate and/or provide materials), EHRET shall be entitled to demand from the buyer an extension of the delivery and performance deadlines or a postponement of delivery and performance dates by the period during which the buyer fails to meet his contractual obligations. The assertion of claims for damages incurred by EHRET in this respect – including any additional expenses (as well as storage and transport costs) – shall be reimbursed by the buyer; EHRET hereby reserves the right to assert further claims or rights.
4.    EHRET shall be entitled to perform an early delivery and also to make partial deliveries, provided that said delivery can be used by the buyer for the contractually intended purpose, the delivery of the remaining goods ordered is ensured and the buyer does not incur any significant additional work or costs as a result, unless EHRET agrees to bear these costs.
5.    The prerequisite for compliance with the delivery time shall be the proper and timely delivery to EHRET by its suppliers with whom EHRET has concluded a congruent hedging transaction. EHRET shall inform the buyer wherever possible if circumstances arise which indicate that compliance with the delivery time agreed with the buyer could be jeopardised due to improper or untimely self-delivery.

IV. Delivery, transfer of risk, prices, terms of payment, packaging

1.    Unless otherwise agreed, EHRET shall deliver “free carrier” (FCA Incoterms 2020). These GTC shall also apply to the transfer of risk, even if EHRET assumes responsibility for additional services – such as transport or shipping costs. In the case of an agreed sale by way of dispatch, the risk shall pass to the buyer upon handover to the forwarding agent, the carrier or the person designated to carry out the dispatch. If the goods are ready for dispatch and the dispatch is delayed for reasons for which EHRET is not responsible, the risk shall pass to the buyer upon notification of readiness regarding dispatch.
2.    For deliveries within the EEA and Switzerland, EHRET shall bear the customer’s transport costs from an order value of EUR 1,500.00 (net) per order; for an order value of less than EUR 1,500.00 (net) per order, an additional freight surcharge of EUR 75.00 shall be charged.
3.    For order values below EUR 150.00 (net), a minimum quantity surcharge in the amount of EUR 12.00 net will be charged. Deliveries of parcel or hardware shipments, as well as advance or subsequent deliveries, shall only be made to all countries and – irrespective of whether or not they are for fixed delivery – only against payment of the actual transport costs.
4.    Unless otherwise agreed in text form, the prices agreed upon conclusion of the contract shall apply plus VAT at the applicable rate.
5.    EHRET shall be entitled to demand an appropriate price adjustment – taking into account the change in price factors – if the deliveries are agreed to be made more than four months after contract conclusion, and the cost elements relevant to our production (such as materials, wages, freight rates, energy costs, taxes, other product procurement or product manufacturing costs, etc.) change significantly after EHRET has submitted its offer, respectively, after conclusion of the contract. The buyer shall be informed of any changes prior to delivery. EHRET shall proceed analogously in the event of proven cost reductions in production costs.
6.   Our invoices shall be issued on the day of delivery or handover of the goods. They are – unless otherwise agreed – payable net within fourteen (14) days of the stated invoice date. The timeliness of said payment shall be determined by the final credit entry on a bank account held by EHRET. In the case of recurring deliveries, EHRET shall be entitled to demand advance payment for future deliveries at any time.
7.    Upon expiry of the above payment deadline, the buyer shall be deemed in default without the need for a further reminder. The amount to be paid shall bear interest at the applicable statutory default interest rate during the period of default. We hereby reserve the right to assert further claims for damages caused by delay.
8.   The buyer shall only be entitled to set-off or retention rights to the extent that his claim has been legally established or is undisputed.
9.    In the event of an instance of non-compliance with the terms of payment, or if circumstances become apparent subsequent to the conclusion of contract which indicate a lack of ability (or willingness) to pay on the part of the buyer (e.g. unfavourable information, deterioration in financial circumstances, application for the opening of insolvency proceedings, protest of a bill, payment not in accordance with conditions from other contracts and deliveries), we shall be entitled to make outstanding deliveries only against corresponding advance payment or provision of security. Furthermore, EHRET shall be entitled to demand immediate payment of all outstanding claims. Otherwise, we shall be entitled to refuse performance in accordance with the statutory provisions and – if necessary after setting a deadline – to withdraw from the contract (Section 321 German Civil Code [BGB]). In the case of contracts for the manufacture of non-fungible goods (customised products), we may declare our withdrawal immediately; statutory provisions pertaining to the dispensability of setting a deadline shall remain unaffected.
10.    Cheque payments shall be credited subject to encashment. Payments by bill of exchange shall only be accepted with our prior consent. Should we agree to payment by bill of exchange, bills of exchange shall only be accepted on account of performance. All costs and expenses incurred as a result – including discount charges – shall be borne by the buyer.
11.    Simple packaging (simple cardboard boxes) is free. The use of special packaging (e.g. pallets, packaging for shipping by forwarding agent or ship, etc.) shall be subject to an additional charge.

V. Notification of defects, warranty, deliveries

1.   Should the delivered item be defective, we may initially decide as to whether we provide subsequent fulfilment by remedying the defect (subsequent improvement) or by delivering a defectfree item (replacement delivery). Our right to refuse subsequent fulfilment under the statutory conditions shall hereby remain unaffected.
2.    EHRET’s liability for other third-party products that are incorporated into EHRET’s delivery items shall be limited to the assignment of the claims to which EHRET is entitled against the supplier of said third-party product; in this instance, EHRET may only be held liable if the assertion of the aforementioned claims against the upstream supplier was unsuccessful, without the buyer being responsible for this, or is futile, for example, due to the insolvency of the upstream supplier.
3.    The buyer’s claims for defects presuppose that he has fulfilled his statutory obligations to inspect and give notice of defects (Sections 377, 381 German Commercial Code [HGB]). In the case of goods intended for installation or other further processing, an inspection must always be performed immediately before processing/installation. If a defect is discovered during delivery, inspection or later, we must be notified immediately in writing. If the buyer fails to properly inspect the goods and/or report defects, our liability for a defect not reported (or not reported on time or not reported properly) is hereby excluded. In the case of goods intended for assembly, mounting or installation, this shall also apply if the defect only became apparent after the corresponding processing as a result of a breach of one of these obligations; in this case, the buyer shall, in particular, not be entitled to assert a claim for compensation for the corresponding costs (“removal and installation costs”).
4.    Costs arising from unjustified notices of defects shall be borne by the buyer.
5.    Should the subsequent fulfilment be deemed to have failed or a reasonable deadline to be set by the buyer for the subsequent fulfilment has expired without success, or is dispensable according to the statutory provisions, the buyer may withdraw from the contract or reduce the price. However, there shall be no right of cancellation in the event of an insignificant defect. The assertion of claims by the buyer for damages or the reimbursement of futile expenses shall only exist in accordance with the following provisions, and are otherwise hereby excluded.
6.     The warranty shall be subject to compliance with EHRET’s assembly and operating instructions: assembly or operation that deviates – even partially – from our assembly and operating instructions shall lead to the exclusion of the warranty for defects if (and to the extent that) non-compliance with the assembly and operating instructions is considered to be a (contributing) cause of said defect. This shall also apply if the delivery items are used under the influence of special environmental factors (e.g. sea climate [distance to the coast less than 50 km], salt mist, exposure to road salt or emissions from industrial plants, etc.), if the delivery items (except fittings) have not previously undergone special pre-treatment (e.g. “Ocean Line plus”).
7.   The following shall also apply to delivery items that contain wood: wood is a natural product, the biological, physical and chemical properties, resistance class and life expectancy of which must be taken into account when purchasing and using the delivery items. Deviations in colour, structure and grain, as well as the occurrence of knots up to 35 mm, resin leakage, cracks (isolated, up to approx. 3 cm) or warping are typical of the material (in particular, for example, point knots, partially or firmly intergrown (bark-edged) knots, (hairline) cracks at the board/lamella ends, dry and end grain cracks, rising wood fibres, resin pockets and resin flow). The same shall apply to changes in shape caused by drying or climatic-related changes (e.g. swelling, shrinkage, cracking, warping). These typical characteristics do not impair the usability, quality and requirements of the delivery items, and do not constitute a material defect.
8.    EHRET shall not be liable for the consequences of any modification or repair work performed improperly and/or without EHRET’s prior authorisation by the buyer or third parties.
9.    Only those properties and characteristics which EHRET and the buyer have expressly agreed in writing shall be deemed to be the agreed quality of the deliveries to be made by EHRET. The properties of our deliveries are generally deemed to have been agreed to the extent that they are stated in the operating and assembly instructions. Information provided by EHRET pertaining to the delivery item and/or the service in the offer documents, brochures, price lists, catalogues and offers of EHRET or in the correspondence prior to the offer (e.g. weights, dimensions, utility values, load capacities, tolerances and technical data), as well as the representations of the same (e.g. photos, drawings and illustrations) shall only be understood as approximate, unless they are expressly stated to be binding in the offer of EHRET or in the order confirmation of EHRET, or unless the usability for the contractually agreed purpose is expressly stated. They are not to be understood as guaranteed characteristics or a guarantee of suitability for a specific use, but rather as descriptions or labelling of the delivery. Customary deviations and changes that are made due to legal regulations or represent technical improvements shall be permitted, provided that they do not impair the usability for the contractually intended purpose. Public statements, recommendations or advertising measures do not contain a binding description of the agreed properties of our deliveries.

VI. Guarantee

1.    EHRET hereby guarantees, beyond the assertion of any claims for defects through the buyer,
• that the weather resistance, residual gloss and colour fastness of HWF (Class 2) coated surfaces shall comply with the QUALICOAT regulations (www.qualicoat.net) for a period of ten (10) years from delivery of the item by EHRET to the buyer.
• that electric drives for folding shutters are free from defects in material, function and workmanship for a period of five (5) years from delivery of the item by EHRET to the buyer,
• that electric drives for sliding shutters are free from defects in material, function and workmanship for a period of two (2) years from delivery of the item by EHRET to the buyer,
• that accessories for electrical drives, electrical components and batteries/accumulators are free from defects in material, function and workmanship for a period of one (1) year from delivery of the item by EHRET to the buyer.
However, a defect (and, therefore, a warranty case) shall not exist, for example, in the case of normal signs of wear and tear. Unless explicitly warranted otherwise, no specific performance level is guaranteed.
2.   Should a claim occur during the guarantee period specified in Clause VI (1), EHRET shall provide the following alternative services at EHRET’s discretion:
• the provision of a new and equivalent delivery item for collection from EHRET to replace the affected delivery item (which is covered by the guarantee),
• the repair of the delivery item covered by the guarantee, or
• the pro rata reimbursement of the purchase price for the delivery item concerned.
The assertion of further claims under this guarantee, in particular, claims for damages, is hereby excluded.
In particular, the guarantee shall not cover the costs of dismantling the electric drives or their accessories, the components/batteries/accumulators, the transport costs for their return, costs for the delivery and installation of repaired or replaced electronic drives or replaced accessories/components/batteries/accumulators, claims for damages due to loss of performance or consequential damage. Any replaced electric drives and replaced components/accessories/batteries/accumulators shall become the property of EHRET.
3.    The guarantee periods stipulated in Clause VI (1) shall not be extended (or restarted) by the provision of additional or replacement electronic drives/accessory components/batteries/accumulators or new coatings, by the repair, replacement delivery or by reimbursement of a proportionate current value.
4.    The services specified in Clause VI (2) can only be asserted by first-time buyers in addition to the claims for defects under the purchase contract. The respective services can only be claimed upon presentation of the original delivery note or the original invoice (stating the date of delivery). A further prerequisite is that the claimant is named as the addressee on the original delivery note or the original invoice.
5.    Guarantee claims must be reported in writing immediately, but at the latest within an exclusion period of two (2) weeks subsequent to the occurrence of a stated claim, submitting the documents listed under Clause VI (4). Unrecognisable claims must be reported immediately, at the latest within the same exclusion period, after their discovery. After expiry of this exclusion period, the respective claims arising from these guarantee conditions shall lapse.
6.    The services described in Clause VI may only be granted if the delivery items provided by EHRET have been properly assembled, maintained and operated in accordance with the applicable operating and assembly instructions. In particular, guarantees shall not be granted in the event of damage to the delivery items caused by:
• Contamination, moisture (e.g. condensation), improper storage, transport, installation, wiring or maintenance, as well as improper use or operation,
• Misuse, improper modifications, interventions or repairs or due to external (e.g. mechanical) influences,
• Exposure to special environmental influences or other sources of external influences, in particular, due to sea climate (distance to the coast less than 50 km), salt mist, road salt, emissions from industrial plants, soot, salty substances (e.g. salt water), acid rain, rust, vermin, excess voltage, lightning, flooding, fire, overhead line defects, hurricanes, volcanic eruptions, hail or snowfall, mould, scratches, stains, discolouration or mechanical wear and tear, etc. or
• Terrorism, riots or other man-made disasters.
7.    The point of contact for all questions and claims arising from these guarantee provisions is
EHRET GmbH
Fensterläden aus Aluminium
Bahnhofstrasse 14-18
D-77972 Mahlberg
www.ehret.com/de

VII. Other liability

1.    Unless otherwise stipulated in these GTC – including the following provisions – we shall be liable in the event of a breach of contractual and non-contractual obligations in accordance with the relevant statutory provisions.
2.    We shall be liable for damages – irrespective of the legal grounds – in the event of intent and gross negligence.
3.    In the event of simple negligence, we shall only be liable
a) for damages resulting from injury to life, limb or health,
b) for damages arising from the breach of an essential contractual obligation (an obligation, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely); in this case, however, our liability shall be limited to compensation for the foreseeable, typically occurring damage.
4.    The above limitations of liability shall not apply if we have fraudulently concealed a defect or have assumed a guarantee for the quality of the goods. The same shall apply to claims of the buyer under the German Product Liability Act (Produkthaftungsgesetz).
5.    The buyer may only withdraw from (or terminate) the contract due to a breach of duty that does not consist of a defect if we are responsible for the breach of duty. A free right of termination of the buyer (in particular, according to Section 648 German Civil Code [BGB]) is excluded. In all other respects, the statutory requirements and legal consequences shall apply.
6.    In the case of deliveries based on drawings, models or information provided by the buyer, the buyer shall indemnify EHRET against all third-party claims for industrial property rights, unless the buyer is not responsible for the infringement of industrial property rights.

VIII. Statute of limitations

1.    Notwithstanding Section 438 (1) No. 3 German Civil Code (BGB), the general limitation period for claims arising from material defects and defects of title shall be one (1) year from delivery. Clause VI. (2) shall hereby remain unaffected. If acceptance by the customer has been agreed, the limitation period shall commence upon acceptance.
2.   However, if the delivered items concern a building structure or an item that has been used for a building structure in accordance with its normal use and has caused its defectiveness (building material), the limitation period shall be five (5) years from delivery in accordance with the statutory provision (Section 438 [1] No. 2 German Civil Code [BGB]). Special statutory provisions shall also remain unaffected, in particular, for the assertion of third-party claims in rem for restitution (Section 438 [1] No. 1 German Civil Code [BGB]), in the event of fraudulent intent on the part of the seller (Section 438 [3] German Civil Code [BGB]) and for claims in supplier recourse in the event of final delivery to a consumer (Sections 478, 445b German Civil Code [BGB]).
3.    The above limitation periods of the law on sales shall also apply to contractual and non-contractual claims for damages of the buyer based on a defect of the goods, unless the application of the regular statutory limitation period (Sections 195, 199 German Civil Code [BGB]) would lead to a shorter limitation period in individual cases. The limitation periods for claims for damages by the customer in accordance with Clause VII. (1 and 2) of these GTC and the German Product Liability Act (Produkthaftungsgesetz) shall remain unaffected in any case. Otherwise, only the statutory limitation periods shall apply to the buyer’s claims for damages.

IX. Retention of title

1.    We hereby reserve title to the goods until receipt of all payments from concluded delivery contracts and ongoing business relationships (secured claims) with the buyer (hereinafter “reserved goods”).
2.   The buyer shall be authorised – subject to revocation – to resell the reserved goods in the ordinary course of business. However, the buyer hereby assigns to EHRET all claims arising from the resale of the reserved goods or any other legal grounds (insurance, unauthorised action) in respect of the reserved goods, in the amount of the final invoice amount (including VAT) of our claims, irrespective of whether the purchased item has been sold without or after processing; EHRET hereby accepts said assignment. The buyer shall remain authorised to collect these assigned claims. Our authorisation to collect said claims ourselves shall hereby remain unaffected. However, EHRET undertakes not to collect the claim as long as the customer fulfils his payment obligations, is not in default of payment and, in particular, no application for the opening of insolvency proceedings has been filed and payments have not been suspended. If this is the case, however, EHRET may demand that the buyer disclose the assigned claims and their debtors, provide all information necessary for collection, hand over the relevant documents and inform the debtors (third parties) of the assignment in writing.
3.    The buyer shall not be authorised to pledge the goods subject to retention of title or to assign them to third parties as security before full payment of the secured claims. The buyer must notify us immediately in writing of any seizure or other interference by third parties with the reserved goods. The same shall apply if an application is made to open insolvency proceedings.
4.    The buyer shall be obligated to treat the reserved goods with care; in particular, he shall be obligated to insure them adequately at his own expense against fire, water damage and theft at replacement value.
5.    In the event of breach of contract by the buyer – in particular, in the event of default in payment by the buyer – EHRET shall be entitled to withdraw from the contract in accordance with the statutory provisions and/or to demand the return of the goods on the basis of the retention of title. This shall then constitute a withdrawal. Upon taking back the purchased item, EHRET shall be authorised to reuse it; the proceeds from said reuse shall be offset against the liabilities of the buyer, less reasonable reusage costs.
6.    The retention of title shall extend to the full value of the products resulting from the processing, mixing or combining of the goods delivered to EHRET, whereby EHRET shall be deemed to be the manufacturer. If – in the event of processing, mixing or combining with goods of third parties – their right of ownership remains in force, EHRET shall acquire co-ownership in proportion to the invoice values of the processed, mixed or combined goods. In all other respects, the same shall apply to the resulting product as to the goods delivered subject to retention of title. We shall release any securities at the request of the buyer to the extent that the realisable value of his securities exceeds the claims to be secured by more than 10%. EHRET shall be responsible for selecting the collateral to be released.
7.    Should the law of the country in which the delivery item is located not permit the agreement of a retention of title (or only permits it in limited form), EHRET may reserve other rights to the delivery item. The buyer shall be obligated to co-operate in all necessary measures (e.g. registrations) for the realisation of the retention of title or the other rights, which take the place of the retention of title and for the protection of these rights.

X. Place of fulfilment, place of jurisdiction, validity of contract

1.    If the buyer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive and international place of jurisdiction for all disputes arising from a contractual relationship shall be the registered office of EHRET. However, EHRET shall also be entitled – at EHRET’s discretion – to bring an action at the place of fulfilment of the delivery or service obligation or at the place of business of the buyer.
2.    The buyer may only effectively transfer rights arising from the delivery contract with our express written consent.
3.    The supply contract shall be subject to the law of the Federal Republic of Germany. The application of the United Nations Convention on Contracts for the International Sale of Goods of 11.04.1980 is hereby excluded.
 

Valid as of 01.09.2025.

Special warranty conditions for “NATURE” products

Supplementary to our General Terms and Conditions (GTC), respectively, General Terms and Conditions of Delivery (GTCD)

1. Proper use
EHRET GmbH accepts no liability for damage or defects resulting from improper use, operation or storage, lack of (or incorrect) care and maintenance, excessive usage or improper repairs by unauthorised service partners.

2. Wood as a material – Properties and tolerances
Wood is a natural product. Natural differences in terms of colour, structure and texture within a type of wood are characteristic features, and do not constitute defects. When purchasing and processing wood, the material’s biological, physical and chemical properties must be taken into account.
Our NATURE products comply with the DIN EN 942 standard, classification J30.

3. Quality parameters – European larch
The products in the NATURE line are made exclusively from untreated European larch. Alternative types of wood and surface treatments (e.g. glazes) can be offered upon request.
Wood properties:
- Weather resistance: high, suitable for outdoor use
- Resistance class 2, in accordance with DIN EN 350
- Expected service life: approx. 15 years with proper use and care
Permissible characteristics:
Knots:
- Point knots up to Ø 5 mm permitted in groups
- Healthy, firmly intergrown knots permitted up to Ø 35 mm
- Bark-edged, partially intergrown knots (not loose) permitted up to Ø 30 mm
Cracks:
- End cracks up to 3 cm permitted in isolated cases
- Surface hairline cracks permitted in isolated cases
- Radial dry and end grain cracks, as well as fibre tears due to resistance, are typical of wood and not a defect
Resin pockets:
- Individual resin pockets permitted up to max. 2 × 40 mm
- Resin flow is a natural phenomenon and not a defect
Deformations:
- Slight warping is due to the material and is not a reason for complaint

4. Warranty period
A limited warranty of 2 years shall apply to products in the NATURE line in accordance with prevailing statutory provisions, and taking into account the special features listed here.

5. Care instructions
The service life of timber products in outdoor areas is largely dependent on:
- the structural design (structural protection),
- the local environmental conditions (e.g. climate, UV intensity),
- regular care and cleaning.
Recommended measures:
- Avoid waterlogging
- Thorough cleaning once a year
- Cover the wood during metalwork in the vicinity (e.g. cut-off grinding) to avoid flying sparks
Note on greying:
The surface’s greying due to weathering is a natural process, especially due to UV light. This creates an individual, changing interplay of colours. An even, uniform grey surface (solid colour) is not to be expected, and is not a reason for complaint.

6. Recognition of conditions
These special warranty conditions are hereby recognised through:
- express acceptance with the order confirmation, or
- tacit acceptance by a failure to lodge an objection thereto.

Version as of: 13 May 2025 – EHRET GmbH, Mahlberg